Rating: - Choose something else!
After using Intuit products for over 15 years, I am totally dissatisfied not only with the product but the customer service. I wish I could say the problems were isolated to one incident but over the course of 9 months of using Quickbooks 2008, there have been repeated problems. The program is not user friendly. The change of the fiscal year caused the the program on it's own to limit access in certain data areas. Worse than the glitches is the offensive customer service. Rude techs, (different people) with the same relational problems who deem customer service behavior to include telling the customer that if they "read the manual" or the "agreement" then there would be no need for the phone calls. Further should the customer want to speak to a supervisor, that is not a choice but the call is being recorded and the customer is free to check the website. Done with Intuit. I am finding another program.
Rating: - Beware the trap!
Quickbooks seems to have a file incompatability policy that makes it very difficult to share information with users of previous versions. QB2007 will not read QB2008 files (and not everyone wants to upgrade to 2008!) and QB2008 has no "save as..." option to save in the previous version. And, of course, there is no discounted upgrade for QB2007 users. Bottom line: they want to make it very difficult for users to defer upgrades until there is something really compelling by twisting their arms with pre-meditated incompatabilities and built-in hardships. This is not a customer-centric or trust-building policy!
Rating: - New is good, but not great.
I got the new version because I have a client that wants me to take over their books and she had a newer version than I did. New is always good, but it's not great. I find that there are still things that I can't do that have not been fixed since I got my first version in 2004. My main issue is that I can not issue a Credit Memo to a client without assigning it to a specific job. So, when someone does something for me, I can't apply it as a credit to all their jobs. I have to break it up and apply it individually. There is a lot of features that I don't need and, yet, they continue to offer them, just in case. Also, the home page, which seems kind of useless, won't go away. Maybe I just haven't figured it out yet. But, all in all, I can't live without it, so I'm stuck upgrading regardless of whether or not there have been any improvements...
Rating: - Good Program but Unneccessary Update
I am a long time user of Quick Books. I am happy with the product the way it was. I had my merchant account through Quick Books and when they decided that I needed to upgrade they no longer supported my merchant account through my older version. By not honoring their commitment, I could no longer accept credit cards but continued to be charged for the merchant service for several months. Cost me real money, lost business and customer goodwill. I was forced to purchase this update (at full rate) in order to reestablish my credit card service. Now I have to pay a fee to sign up for my merchant account. (I was probably charged a fee to close my merchant account a couple of months ago). The program is good, but nothing new that was worth $200. Not a good way to do business Intuit. I had been a longtime Turbo Tax customer but you lost me to Taxcut there as well because when I tried to go back to previous years' taxes to amend I discovered your program writes over each tax year making the older ones unretrievable. Your business practices are not customer friendly. I feel that your sunset enngineering is extortion. If you are going to force upgrades your longtime clients deserve a little break or at least innovate. New skins and some new fonts do not equal a new program.
Rating: - Quick Books Review
I am not computer savvy, but my husband started his own business, and we were told that Quick Books was an excellent program. A friend of ours helped me set up the program, and it is great. Just follow the arrows on invoicing, to accepting payments, to making deposits. It is easy to understand and looks very professional in the printouts. There are still lots of things to learn, but I think I can do it. It has been a GREAT help for a a small business.
- Choose something else!
- New is good, but not great.